Archon Fung


Chapter 5:
Repeating History, Second Time as Police Reform

5.1. Progressive Reformers and Machine Policing

At the beginning of the twentieth century, Progressive reformers' notion of good policing matched that of their contemporaries and the modern public. According to one prominent historian of policing, most assumed and expected that police
enforced the law kept the peace, and served the public; they suppressed vice and eradicated crime, preserved order at the polls and in the street, and aided citizens in distress. Underlying this notion were two assumptions. One was that most policemen did their job. The patrolmen, who were assigned to precincts, walked the beat looking for a complaint or a call for help... The detectives... investigated serious crimes and watched well known criminals. And the special detailed maintained order at the courts, theaters, docks, railway stations, and other public places. The other assumption was that most policemen used little or no discretion... they should be guided only by the language of the law and the constraints of a policed society. (Fogelson 1972: 31)
Progressive efforts over the next fifty years sought to bring actual street-level policing behavior in harmony with the first expectation through management techniques built upon the second assumption.
This disjunction between expectations placed upon police departments and their real-world performance motivated the reform efforts of good-government activists. They waged their campaigns in no small part by publicizing the dimensions and extent of poor policing. A survey of Chicago policemen in 1904 revealed, for example, that "they spent most of their time in saloons, restaurants, barbershops, bowling alleys, pool halls, and bootblack stands. They were everywhere except the beat" (Fogelson 1972). It did not require sophisticated social science methods to show that patrolmen did not enforce vice laws uniformly, but instead that they often used their public powers for personal gain or to supported machine politicians (Royko 1972: 102-11). From the turn of the century throughout the 1920s, Progressive reformers generated reports, staffed commissions, published newspaper articles, conducted official inquiries, and sponsored legislation that exposed corruption forces, drew the links between machines and police, and argued for professional, de-politicized police forces.
One particularly critical and prominent investigation began in 1911 in response to the complaints of angry onlookers who reported seeing police take protection bribes from bookies outside of Comiskey Park during a wrestling match. Subject to increasing public pressure from this and similar violations, then Chicago Mayor Carter H. Harrison appointed three Civil Service commissioners to investigate reports of collusion between the police and organized perpetrators of vices such as gambling and prostitution (Lindberg 1991: 106-7). The commissioners conducted a sweeping three month probe into the activities and organization of the police department and published their results in a highly critical report that found:
(a) That there is and for years has been a connection between the Police Department and the various criminal classes in the City of Chicago.
(b) That a bi-partisan political combination or ring exists, by and through which the connection between the Police Department and the criminal classes above referred to is fostered and maintained.
(c) That to such connection may be charged a great part of the inefficiency--disorganization and lack of discipline existing in the Department.
(d) That aside from such connection, inefficiency also arises through faults of organization and administration.
(e) That the Police Department, as now numerically constituted, can enforce any reasonable regulation... if honestly and efficiently administered...
(f) That with the Department as now organized, efficient administration cannot be expected nor secured. (Chicago Civil Service Commission 1912: 52).
Specific findings brought rather severe personnel discipline: "One captain resigned under charges, and three inspectors, three captains, one sergeant, and six plain clothes men have been discharged" (Chicago Civil Service Commission 1912: 8). More generally, the report's constructive recommendations followed the standard good government formula for professional, hierarchical administration: completely reorganize the department along "logical and scientific lines," remove "the service as far as possible from the influence of politics," "simplify and modernize" the records, consolidate the executive officers into a central facility, and establish standards and professional training capacities (52-3). Predictably, those at the apex of political and administrative police power ignored these blue ribbon recommendations.
Between 1890 and 1930, Progressive reformers outside of police departments launched many similar attacks against the machine. Their efforts met with gradual, cumulative success in large cities across the nation. In 1894, Chicago reformers raised standards for police personnel by putting the department under civil service regulation and otherwise stiffened entrance requirements. They raised officers' salaries an average of 50% between 1919 and 1929 in Chicago to attract more qualified candidates (Fogelson 1977:82). By the 1930s, most big city departments had founded professional training academies. Over this period, Progressives had managed to implement important parts of their program, but left many of the basic, dysfunctional operations of the departments untouched--city-wide chiefs exercised little real-authority over precinct-level commanders or rank-and-file officers, and the daily operations of the police were still very much under the local control of ward machines.
A second round of reform between 1930 and 1960 transformed big city police departments around the country into the large bureaucracies with which we are familiar today. In contrast to the earlier Progressive movement, forces from within the police community led these wave. Perhaps Progressivism's most effective action lay not in their political skirmishes with machines, but in sowing two ideological seeds that grew within in professional communities: that the purpose of municipal agencies was to provide the most effective public service and the lowest possible cost and that the organizational form that best achieved this end was rationalized bureaucracy (Fogelson 1977: 90, 144; Sparrow 1990: 34-41; Carte and Carte 1975). Chiefs who led the second wave of reform imbibed and then developed these ideas in the community of police discourse formed by new institutes and professional associations such as the International Association of Police Chiefs, American Association for the Advancement of Criminology, state police associations, the University of Louisville's Southern Police Institute, Florida State University's Southern Institute for Law Enforcement, and seminars sponsored by Harvard University or the Operations Research Center of the Massachusetts Institute of Technology (Fogelson 1977: 144). Wherever a member of this new generation came to power, he sought to remake his department in the shape prescribed by these professional discussions prescribed.

5.2. Building the Modern Police Bureaucracy in Chicago

In Chicago, the ax fell in 1960 when Orlando W. Wilson became police chief. His appointment was the result of persistent low level corruption combined with a series of highly publicized scandals that left no doubt in the minds of Chicago residents that some substantial fraction of the police department was involved in serious criminal activity. These revelations created a kind of legitimation crisis for Mayor Daley, and he responded with the appointment of a nationally respected police reformer.
In the decade of the 1950's, writes one Chicago police observer,
Inefficiency and corruption still undermined the detectives' bureau and the police squads... Any wise motorist who owned a car in the 1950s knew that the best way to beat a traffic ticket was to keep a $10 bill wrapped around the driver's license at all times. Typically, a patrol officer would pull an offender over to the curb and ask the driver to accompany him to the front seat of the squad car, where the money would be passed (Lindberg 1991: 287).
At least a few police officers, local politicians, and traffic court judges colluded to fix more serious traffic violations. Another investigation in the late 1950s resulted in the indictments of thirty five court officers involved in ticket-fixing for money and favors (Peterson 1959). Several months after this already serious revelation, a far greater criminal conspiracy surfaced. In the "Summerdale Scandal" of 1958, a burglar confessed that some eight police officers were his associates in crime; for over two years, they had been helping him carry his loot away in their squad cars while on duty. Stolen property was recovered in the homes of the officers, and quickly there was talk that many of hundreds of officers could be involved (Lindberg 1991: 295-304). Royko (122) writes that, "the public was genuinely shocked. It's one thing to take a few bucks to overlook an illegal U-turn; but even Chicagoans could become indignant at the thought of policemen jimmying the locks of appliance stores and loading up their trunks, on city time yet."
Daley, who had previously accepted police corruption and local ward-control of the police department, surprisingly adopted an extreme reform program to regain public confidence. He began by searching for a new chief, one with impeccable, nationally recognized credentials. He found Orlando W. Wilson, whose qualifications included running police departments in Berkeley, Fullerton (California), and Witchita (Kansas), serving as professor of policing and dean of the School of Criminology at Berkeley, and consulting for some dozen police departments across the country. Well aware of the obstacle that Chicago's political-police links would pose to reform, Wilson demanded carte-blanche inside the Department and political support from the Mayor outside, and Daley gave it to him. Over the next ten years, Wilson implemented a stunning series of changes that completed the Progressive institutional program within the CPD. He implemented state of the art techniques and technologies such as motorized patrol using one-man cars, efficient centralized radio dispatch, specialized functional squads such as vice, vastly improved record-keeping, and improved training, recruiting, and promotion practices. Lindberg (1991: 314) credits Wilson with forcing the CPD "to break from its historic nineteenth century roots. [Under him] the period of modernity had at last begun."
These modernizing reforms included three fundamental planks constitutive of professional bureaucracy: professional autonomy, hierarchical command, and the development of expert sources of practical knowledge. Each of these bureaucratic characteristics stood on its own as part of a larger scheme of efficient police service delivery, but each can also be understood as a contextual strategy for wresting control of police from the political machine. To foreshadow our constructive account, Street Level Democracy reverses each of these three features.
Mike Royko writes that Wilson's predecessor, Chief Timothy "O'Connor was never in any position to reform, or even control, the police force. The day to day management of the department was conducted by the seven aged and canny assistants in his office who took their orders from the politicians while O'Connor went through the motions of being in charge" (Royko 1971: 113; see also Lindberg 1991: 274). Wilson's first task, then, was to increase the professional and organizational autonomy of the police department at the expense of these local politicians. With the support of Daley, Wilson shattered ward control by moving more operations to the headquarters, reducing the number of police districts from thirty-eight to twenty-one, breaking the alignment between police-district and political-ward boundaries, and instituting stricter procedures for hiring and promotion that would make police employment less subject to political manipulation (Royko 1971: 117; Fogelson 1977: 175-82, 226). He moved an Illinois law that shifted discipline procedures from the Civil Service Commission to a five-member police board. Any other police reform, Wilson correctly supposed, depended upon this first reform of transferring control over the police from machine politicians to professionals inside the law enforcement community.
Beyond organizational autonomy, Wilson favored the model of centralized command and coordination that had proved its mettle not only in other municipal service agencies, but also in the military and large private corporations. This strict hierarchical model of police organization first of all implies the separation of task-conception and task-execution (Wilson 1950): the details of organization and routine were to be determined at headquarters and then passed down to the districts and then finally to the patrol officers who would execute them. A 1964 report on the progress and direction of CPD reform advertises its management philosophy:
A core of 62 officers now constitutes the top command of the Chicago Police. It is to these men that the task of successful implementation has fallen. Each has the job of interpreting plans and policies in frequent face-to-face contact with the men under his command. His subordinates must be kept fully informed, understand the reasons for change, and be properly motivated. (Chicago Police Department 1964: 7, 14)
Strict hierarchy and supervision made sense not only as an organizational embodiment of efficiency, but as a way to combat the widespread corruption that had brought Wilson to Chicago. He imposed stricter regulations on behavior of patrol officers both on duty and off and he established Bureau of Inspectional Services section to monitor these regulations (Chicago Police Department 1964: 8). In line with professional recommendations, he re-organized the department along functional rather than geographic lines by moving many of the patrolman's responsibilities to centralized special units such as intelligence and vice.
Finally, Wilson institutionalized the generation of expert knowledge within the department and cultivated sources outside of it. The police organization was to be guided not by politics, but by a body of practical knowledge called policing, or more expansively criminology. Like all other big city police departments, the CPD has its own research and development section that generates usable knowledge about the local departmental matters. Nationally, expert knowledge comes from groups like the National Institutes of Justice, the FBI, and numerous centers and departments in Universities. One enduring achievement of the reform period was the FBI's Uniform Crime Reports that collect, centralize, and then report incidents of crime and police response across the country. Note two aspects of this expert knowledge that will be reversed in our discussion of Street Level Democracy. First, those who generate theoretical knowledge and practical recommendations are for the most part divorced from the day to day operations of policing, and they have only quite tenuous connections to street level operators. Second, expert prescriptions propagate downward through the bureaucracy. Research and development departments transmit their results to chiefs who then order their subordinates to follow these recommendations.
Through this bureaucracy, the police department became quite good at implementing the three crime-fighting strategies that together form the foundation of modern policing: preventative patrol, rapid response, and retrospective investigation. Each of these strategies was based upon reasonable, but quite speculative, theories about crime abatement. Preventative patrol is the practice off maximizing police visibility--first by putting them in automobiles and then by monitoring to ensure that officers are indeed patrolling--in order to reduce opportunities for criminal behavior. An early 1970s experiment in Kansas City cast doubt on the efficacy of preventative patrol and shocked the law enforcement community. Patrol areas were divided into three sections. In one section, patrol manpower remained at its previous level, it was doubled in the second, and the third area received no patrol at all. Researchers found no discernible impact on crime rates (Kelling et. al. 1974; Fogelson 1977: 231-2; Sparrow et. al. 1990: 15-16).
The second basic anti-crime strategy is rapid response to citizen calls for police service. Everywhere in the United States, this has been instituted through the 911 emergency system and radio dispatch. The theory of rapid response holds that minimizing the time between the occurrence of a crime and the arrival of police will increase the probability of apprehending the perpetrator. Two findings about police operations cast doubt on this theory. First, it turns out that the vast majority of 911 calls and patrolman's time is spent on non-criminal matters such as traffic directions, domestic disputes, and the like (Fogelson 1977: 231). Second, even the shortest response times have been shown to be insufficient to allow police to catch criminals because "the chance of arresting a villain at the scene became infinitesimal if victims waited more than five minutes to call the police. Unfortunately, most waited far longer" (Friedman and Matteo 1988).
The third crime-fighting strategy is post-facto investigation and apprehension of criminals by detectives and patrolmen. Inside police departments, the ratio of apprehended suspects to reported crimes is known as a "clearance rate," and it is a figure of substantial managerial merit (Simon 1991). Assuming that criminals are rational actors, increasing the probability of arrest (an severity of punishment) will deter crime (Wilson 1983). Like most hypotheses about rational action, the evidence for this one is mixed. Without engaging too much in the debate, evidence does at least suggest that apprehension is insufficient as a crime controlling measure because in recent years crime rates have soared right along with incarceration rates (see Figure 5.2 below).

5.3. Legitimation Crisis in Policing

By the 1960s, Wilson and others across the country had largely completed this bureaucratic reform project. The CPD weathered disturbances of the late 1960s and 1970s; its basic institutional design and practical theory remained intact until another legitimation crisis which perhaps dates from the mid-1980s. Whereas the first crisis consisted of disjunction between widespread notions about the ideal form of policing and its actual corrupt, machine-serving practice, the latest crisis concerned the inability of police--irrespective of organizational form--to maintain safety and social order in urban neighborhoods. The precise dimensions of the crisis in law enforcement are difficult to establish, as are the levels of performance anxiety and outside pressure necessary to induce change in insular bureaucracies like police departments (Downs 1967). I offer two kinds of gross evidence--attitudinal and epidemiological--to support the case that those inside the law enforcement community had good reason to feel some performance anxiety and that outsiders demands some kind of change.
Consider first trends in national attitudes toward crime. Along with economic issues like unemployment and the high cost of living, Americans have consistently and frequently name crime as "the number one problem facing this country" in national surveys since the 1970s. If survey results indicate at all the national sentiment, then Americans' anxiety about crime has dramatically increased over the last decade. The Gallup polling organization frequently administers a national survey that asks, "what do you think is the most important problem facing this country today?" and then provides a menu of responses that includes "crime," "inflation and the high cost of living," "unemployment," and since the 1970s has included "drugs." The figure below plots the percentage of Americans who responded that "crime" or "drugs" was the nation's most important problem.[1]

Figure 5.1. Crime As a National Priority


In the absence of recession, between five and fifteen percent of Americans have thought crime to be the nation's most important problem since roughly 1970, outstripping all other concerns such as education, health care, welfare, and the environment. Only economic issues such as unemployment and inflation have competed with crime as the national priority over the last quarter century. Since 1985, however, crime concerns sharply surpassed even the economy, with between twenty and sixty percent of respondents naming it as the nation's most important problem. It should be noted that I have considered "drugs" as a part of overall concern about crime due to the close linkage between drug trafficking and crime in reality and in popular perceptions. So, the steep rise in crime and drug concern between 1985 and 1992 can be largely attributed to mass-media refracted images such as the "crack epidemic" and the "war on drugs" that are inextricably fused to notions about crime.
Furthermore, this rise in public concern about crime is not merely a perceptual shift; the rate of crime itself has also increased. The figure below depicts trends in the four major categories of violent crime as collected by FBI in its Uniform Crime Reports U.S. Department of Justice, various years), together with the rate of incarceration, our primary institutional response.

Figure 5.2: Rates of Violent Crime and Incarceration in the United States


Like all crime figures, these data should be treated with caution. They are based upon crimes reported to police, and so the actual crime rate is higher--especially with rape--than FBI figures reflect. Part of the inflation in crime over time may, therefore, be attributable to increases in propensities to report crime. The crime of homicide, however, is far less subject to reporting bias, as the vast majority of dead bodies are eventually located. Homicide rates reflect the increasing trends in crime shown above and demonstrate that the threat to individual well being posed by violent crime reaches all time highs in recent decades. Setting these figures in the epidemiological context, the CDC reports that homicide was the eleventh overall leading cause of death nation-wide in 1995 (National Center for Health Statistics 1996). The problem is of course much greater in urban areas, for blacks, and for men. In Chicago in 1990, homicide was the third leading cause of death for black males, just behind heart disease and far outstripping HIV infection (Epidemiology Program 1994: table 4). The following figure depicts homicide rates in Chicago[2] and in the United States[3] through time:

Figure 3: Homicide Rates in Chicago and the United States.

5.4. Toward Street Level Democracy in Chicago Policing

These trends of increasing crime and public concern sparked tremors of police reform in many cities across the United States in the 1980s that continue today. Reformers struck deeply by questioning the cardinal strategies of policing discussed above--preventative patrol, rapid response, and investigation--and suggested that alternative, admittedly vague strategies such as "pro-active problem-solving" and "community partnership" might do better (Goldstein 1992; Sparrow et. al. 1990; Chicago Police Department 1993). Those departments that chose these sorts of strategies as a way out of their legitimation crises would quickly find their accustomed centralized, hierarchical, paramilitary organizations incompatible with the effective implementation of these alternatives, and have since embarked on institutional explorations for more compatible forms. Putting it unfashionably, the means of effective policing had become incompatible with inherited relations of policing.
The Chicago Alliance for Neighborhood Safety (CANS) was among the earliest proponents for this wave of police reform in Chicago. It began in 1980 as a public safety and crime prevention technical assistance group that aided Chicago neighborhood organizations with federal funding under the Urban Crime Prevention Program (UCPP). Adhering to an ideology of community organizing common to both the New Left and Saul Alinsky, CANS stressed indigenous neighborhood capacity, autonomy from state power (though ironically itself a creature of the state), and frequent opposition to constituted power. By the late `80s, the limitations of this micro-organizing strategy had become apparent, and CANS re-invented itself into an advocacy group that pushed for institutional reforms to the police that would make it more responsive to neighborhood residents. In the words of long-time CANS Executive Director Warren Friedman:
The organizations [we helped] were supposed to take these resources, organize residents, develop action plans and, when necessary, work with the police to make the neighborhood safer... There was no hint of policy participation or institutional change. With the lack of police cooperation, this strategy began losing credibility. CANS... began to evolve in response to the clear limits of its community safety strategy. (Friedman, forthcoming)
It's revamped organizing strategy, then, would be two-fold. First, it would agitate for reforms to the CPD that would make police more responsive to community voice. Retaining its ideological and organizational commitment to local participation, community involvement would always figure prominently in its reform proposals. Second, it would organize community groups and residents--it would capacitate them--to take advantage of the institutional permeability which it demanded from the police.
CANS waged its campaign to change the police department in part with reports that explained national best practices in community policing and criticized the CPD for failing to adopt these practices (Friedman and Matteo 1988; Friedman 1996). Using a kind of carrot and stick approach, it first discussed these reports with high-level police officials and then, pending lack of cooperation, used them publicly as organizing tools. In 1991, CANS organized a city-wide Community Policing Task Force of some 100 community-based organizations as a forum to discuss and push for these ideas. It also conducted a Leadership Institute for Community Policing that consisted of six seminars led by professors of criminology and policing. It additionally sponsored field trips, attended by Leadership Institute participants as well as CPD personnel, to New York and Seattle to see their community policing efforts first hand. Foreshadowing the intensive provisions for community participation that would later distinguish Chicago's program, Friedman writes that,
Most evenings [during the field trips], ... we met to discuss what we had seen and heard that day. Over and over, the question was raised "where's the community?" In both cities, they saw that little thought had been devoted to or investment made in community participation, education, or training. (Friedman, forthcoming)
Inextricably but independently from this Movement campaign, the upper echelons of the police department and City Hall also began making reform motions in the early 1990s. For a sticker price of $475,000, the City commissioned a study of the CPD from the consulting firm of Booz, Allen, & Hamilton that was completed in 1992 (Spielman 1992). In addition to an array of management techniques to increase the number of patrol officers per city dollar, Booz-Allen recommended that the city experiment with various community policing devices in the five of the city's twenty-six police districts. Many of these devices would resemble the community policing efforts of other cities, with the principal difference being Chicago's extensive provisions for community involvement. While the substance of most of the policing reforms can be attributed to an evolving professional (police) consensus about community policing, CANS can probably be given credit for the reform's participatory emphasis. Because they were loud, because there was no fundamental conflict of interest between the community organizers and the police reformers, and because CANS' institutional suggestions might actually enhance the effectiveness of policing in the eyes of police professionals, their suggestions were rather smoothly integrated into the early rounds of police reform.
As the first step of a city-wide policing initiative dubbed "Chicago's Alternative Policing Strategy" (CAPS), the five prototype districts went on-line in January 1993. They incorporated devices that break with traditional policing tenants. Against the principal of hierarchy, the new policing recommends that street-level police officers pro-actively identify and solve problems. To make room for this activity, units in prototype areas were divided into "beat" and "response" sections, with the former solving problems and the later responding to 911 calls for assistance. Against the principal of centralization, prototypes built the capacity of operational "beat" units. The geographic atom of policing in Chicago is the beat--the city itself is divided into 279 beats, each of which delineates the patrol area for one squad car at any given time.[4] The prototypes stressed "beat integrity" which means that individuals officers focus service on their patrol areas more--they do not patrol areas outside the beat, individuals are assigned to particular beats for sustained periods, police officers know the problems and residents of their beats, and residents get to know them.
Prototype areas opened channels of participation at both the beat and district levels. At monthly meetings in each beat, police met with residents to jointly identify, strategize, and eventually solve the most urgent problems of crime and disorder in their neighborhoods. Beyond this, each District created an advisory body of community leaders to represent larger concerns to each District's commander. The prototype program was hailed as a success (Chicago Community Policing Evaluation Consortium 1994) and expanded to cover the entire city beginning in fall 1994 (James 1994). Approximately 80,000 people attended beat meetings during 1995 and the first four months of 1996 (Chicago Community Policing Evaluation Consortium 1994).
Old school local democracy would--and did through the persistent voice of CANS--recommend the sorts of organizational innovations adopted in the prototypes and then expanded to the entire city. Localism in the form of devolution of decision power to street-level police officers, pragmatism as focus on specific chronic crime problems, and democracy through the creation of neighborhood-level channels of participation are all consistent with prescriptions that a certain kind of participatory democrat might make. Based, as they were, on a fusion of indeterminate concepts like problem-solving, decentralization, participation, partnership, and teamwork, it is unsurprising that practitioners in both the police department and interested community organizations would continue to re-fashion these rough-cut reformed institutions in light of revealed shortcomings. These responses to concrete experience would move institutional innovation in directions uncharted by either decentralist or bureaucratic prescriptions. Most versions of local democracy emphasize the autonomy of small polities, but the Chicago experiments would soon discover that operational units would need support and tutelage in order to function effectively. And though autocrats would be unsurprised by this quick reassertion of the center, management of the new police work would consist not in defining the tasks of subordinates and then checking their performance, but rather in monitoring and guiding their officers' self-defined problem-solving activities. These changes follow the design for a "Supportive Center" described in chapter 9 below.
In rather short order, it became clear that participating residents would need support and training in order to solve local problems effectively. The Joint Community-Police Training (J.C.P.T.) Program was developed to meet this need. Part community mobilization, part civic instruction, the two-year program deployed teams of organizers and instructors throughout Chicago neighborhoods--in all of the city's beats--first to mobilize residents around public safety and then to train them in the techniques of problem-solving and interacting with police-officers in their beats. These teams were composed of both police patrol officers who had shown special interest in CAPS and "civilian" community organizers (Fung 1997e). CANS received a $2.8 million contract from the City to run the project, much of which was used to hire 20 trainers and 40 outreach organizers.
In each beat, the team of organizers and trainers were given three or four months to jump start community policing neighborhood groups. The team would conduct an orientation session to introduce residents to the fundamental idea of Chicago-style community policing: residents work with police to solve concrete, identifiable problems of crime, safety, and disorder in their neighborhood. CANS staff would then "train" citizens in problem-solving by getting them to pick an actual problem on their beat--say the crack house or gang hangout corner--and work with them to solve this problem through strategies that utilized the police, the court system, city services, and direct action. Ani Russell, CANS training director, estimates that CANS has touched some 12,000 distinct residents. According to an independent evaluation of the program from the Institute for Policy Research (IPR) at Northwestern University, total cumulative attendance at these neighborhood problem solving and leadership development sessions between May 1995 and July 1996 was over 18,000. The IPR study also found residents who participated in community policing training were able to solve, in part or completely, 41% of the problems they attacked.
In 1997, the City declined to renew CANS's funding to continue J.C.P.T. For reasons never publicly articulated, officials in City Hall decided to shift this training money away from CANS and split it between the CAPS section of the Mayor's Office and the Police Academy. At the point of contract termination, officials in both the Mayor's office and the police department still expressed a strong commitment to public support for the organization and training of residents around community policing issues, but through a funding decision have moved the locus of that training away from an independent community organization and into the purview of city agencies (Fung 1997e).
In addition to training, officials also saw the need for procedures to monitor street level problem solving activities; more broadly, they needed to redefine the role of management in light of devolution and shift to neighborhood problem-solving. Inevitably, the police and residents of some beats solve problems better than those in others. So, whereas the role of management under hierarchy is to command, some functions of management under this new scheme are to (i) find out which beats are doing better others, (ii) discover the roots of this success, and (iii) improve non-performers. A "General Order" on community policing issued to the Chicago Police Department in April 1996 can be interpreted at a first attempt at this formalization and re-definition (Chicago Police Department 1996). The General Order requires officers to document and justify their selection of particular problems, choice of strategies, and the successes and failures of efforts to implement those strategies. This documentation can then be used by the officers themselves and by their supervisors to compare efforts against one another and to understand the causes of success and failure.[5]
As of this writing, the institutions of Chicago community policing are very young and still very much in development. This historical narrative sets a few important devices--beat meetings, beat integrity, citizen training, and management-as-monitoring--in the context of their pragmatic, muddling origins. Because the effort to shift policing to a participatory, problem-solving form is very much in play, any snapshot of these institutions will lack the coherence of venerable organizational forms like "bureaucracy," "representative democracy," or even "direct democracy." Any institutional alternative, however, demands a level of coherence that is not easily available through historical narrative. In Part II, we move from the descriptive to the theoretical and normative mode by weaving these somewhat haphazard real-world institutional reforms into the detailed architecture, once again ideal and stylized, of Street Level Democracy.


[1] Data from Gallup Poll, various years, as stored in Lexis-Nexis Polling Results electronic archive.
[2] These figures were very kindly provided to me by the Epidemiology Program at the Chicago Department of Health. They are based upon the records of the Chicago Police Department.
[3] Source: U.S. Department of Health and Human Services, various years. Figures for the United States are based upon coroners' reports that are collected nationally by the Centers for Disease Control.
[4] To be clear, the city as a whole is divided into 26 polices districts, each of which is divided into between eight and twelve beats. There are 279 beats in the entire city. Each beat is numerically designated with four digits, DDBB, where DD gives the district number and BB gives the beat number.
[5] See chapter 7 (section 7.2) and chapter 8 for the detailed discussion of these relationships between CPD headquarters and the local beat units.